The term “chat room” might bring to mind the Internet spaces of the late 1990s where teenagers congregated to talk about pop culture, but chat room technology and live chat features have helped create better business experiences for customers and employees. Some companies develop their own proprietary chat apps, but there are dozens of them designed to meet your business needs from the start and already easily integrate with your existing tools.

Here are some of the best chat apps available for your business and how these types of chat rooms can serve your organization and your employees.

Types of Chat Rooms for Business

1.Google Hangouts

If your business uses Google’s G Suite app to host email and other business functions, Google Hangouts Chat is a great option that’s an integrated solution. You can invite team members to rooms you create, as well as have private chats with employees. You can add video to your chat rooms or share documents directly from Google Docs, Sheets, and Sides. This allows businesses to not only boost productivity, but also to stay organized, as all chats and document sharing are saved and stored as searchable parts of the G Suite functionality.

2. Soft

Slack is another popular and useful chat room styling tool. In addition to one-to-one chat options, you can create group chats and video conference chats. Like Google Hangouts, you can share files using Google Drive, Dropbox, or other services. This makes overall communication and collaboration easier and more efficient. More and more companies are seeing the value in creating spaces for their employees to connect digitally and professionally; it can improve morale and increase productivity. Also, the types of chat rooms available today are really more “space” and less “one-to-one chat”. This means multiple people can be part of a chat or thread, allowing for more seamless communication.

3. Campfire

If you don’t need the full project management functionality of Basecamp, but want the connectivity and communication features, you can try Campfire. According to Business News Daily, “Campfire is a web-based chat tool that eliminates the need to install apps or instant messaging clients. You simply create a password-protected chat room and invite team members to chat. Users can share files with live previews in chat rooms; supported files include image files (PNG, JPG, and GIF), Word, Excel, and PowerPoint. The ability to create useful chat rooms without being connected to another platform is very attractive to some businesses.


Skype is a long-used messaging tool. Not only can businesses use it for one-to-one instant messaging, but they can also create group chats, video conferences, and even phone calls. Its popularity is based on its ability to create multiple types of communication options from a single platform; it also works well from web or mobile apps, helping employees stay better connected.

5. Discord

Discord grows rapidly. Once a chat room option for gamer-specific topics, it has become a way for people to talk about any topic. It has also made its way into a business application. It has a unique “always-on” voice feature that was once used for group gaming, but has found use for business communications. About Discord, Zapier notes, “There are channels for every topic you want to discuss, emoji reactions to give quick feedback, and pinned messages to keep track of important ideas. Behind it all are voice channels, permanent phone calls where you can talk to any member of your team. You can keep your mic off, then press a key to start speaking whenever you want to jump in. It’s designed for gaming, with an overlay view that shows voice channels on the side of your games, but could also be handy for talking to co-workers. while working remotely in a shared Google Doc. »

For freelancers, contractors, or independent business people, there are other types of chat rooms available, such as ones that may allow you to host a webinar or live training. Business people can also find industry-specific chat rooms to help them learn more about a topic, network with other professionals in discussion forums like Business Chat.

Chat rooms and chat apps are no longer for messaging friends or having casual chats over the internet; Chat rooms and chat apps have become a staple of modern business communication. Whether it’s a more efficient way to help your team communicate or a way to learn and connect with other professionals, types of chat rooms and the technology behind chat rooms discussion are important so that companies do not discount.